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Warranty & Australian Consumer Law

Last updated: 8 November 2026

Every product we sell is brand new, genuine and covered by the manufacturer's warranty, in addition to your rights under the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your ACL rights may extend beyond the manufacturer's warranty period, depending on the type of product, its price and how long a reasonable consumer would expect it to last. Learn more at accc.gov.au.

Manufacturer's warranty

Product typeTypical manufacturer warranty
PlayStation 5 consoles, PS VR2, PlayStation Portal12 months from date of purchase
Sony controllers, headsets and accessories12 months from date of purchase
Third-party accessories (SSDs, headsets, racing wheels)As stated by the manufacturer on the product page (commonly 1–5 years)
Games (physical discs)Covered for defects in the disc or packaging

The specific warranty period for each item is shown on its product page where it differs from the above.

How to make a warranty claim

  1. Contact us with your order number and a description of the fault. A short video of the issue helps us resolve things quickly.
  2. We'll troubleshoot with you first — many issues (e.g. controller pairing, system software) can be fixed in minutes.
  3. If the item is faulty we'll send you a prepaid return label and arrange a repair, replacement or refund in line with the ACL. Where appropriate, we may refer the claim to the manufacturer's authorised service centre and will manage it on your behalf.

What's not covered

Warranty does not cover damage caused by accidents, misuse, liquid, unauthorised modification or repair, use with incompatible power supplies, normal wear and tear (e.g. worn thumbstick covers) or cosmetic damage that doesn't affect function. This does not limit your rights under the ACL.

Data

Please back up your save data before sending a console for repair. Repairs and replacements may result in loss of data stored on the device.

Questions?

Contact Ashleigh Maree Riddle (ABN 51 495 806 799), trading as GameCrate: