We ship to all Australian states and territories, including NSW, VIC, QLD, WA, SA, TAS, ACT and NT. We currently do not ship outside Australia.
Delivery options and costs
| Delivery method | Cost (AUD) | Estimated delivery time after dispatch |
|---|---|---|
| Standard Delivery | $9.95 FREE on orders of $99.00 or more |
2–7 business days |
| Express Delivery | $19.95 | 1–3 business days |
The delivery cost is a flat rate per order (not per item) and is always shown in your cart and at checkout before you pay. There are no hidden fees, duties or surcharges.
Processing and dispatch time
- In-stock orders placed before 1:00pm Sydney time on a business day (Monday–Friday, excluding public holidays) are dispatched the same business day.
- Orders placed after the cut-off, on weekends or public holidays are dispatched the next business day.
- Order handling time is therefore 0–1 business day.
- Total delivery time (handling + transit) is typically 1–8 business days depending on method and location.
Carriers and tracking
Orders are delivered by Australia Post and StarTrack / Aramex / CouriersPlease. As soon as your order is dispatched we email you a tracking number and link. You can also check your order status at any time on our order tracking page.
Estimated transit times by region
| Destination | Standard | Express |
|---|---|---|
| Metro areas (Sydney, Melbourne, Brisbane, Canberra, Adelaide) | 2–4 business days | 1–2 business days |
| Perth, Hobart, Darwin metro | 4–7 business days | 2–3 business days |
| Regional and remote areas | 4–7 business days | 2–3+ business days |
Delivery times are estimates provided by our carriers and are not guaranteed. Severe weather, natural disasters and peak periods (e.g. Black Friday and Christmas) can cause delays.
Pre-orders
Pre-order items are clearly marked with their expected release date. Pre-orders are charged at the time of purchase and dispatched so they arrive as close to release day as possible. If an order contains both in-stock and pre-order items, we ship the in-stock items straight away and the pre-order items on release at no extra cost. If a release date is delayed we will email you and you may cancel for a full refund at any time before dispatch.
Delivery address, PO Boxes and signatures
- Please make sure your delivery address is complete and correct. Contact us immediately if you need to change it — we cannot change an address once the parcel is dispatched.
- We deliver to PO Boxes and Parcel Lockers for Standard Delivery. Express Delivery requires a street address.
- High-value orders (such as consoles) may require a signature on delivery. If you are not home, the carrier will leave a card and take the parcel to your nearest post office or depot for collection.
Damaged, lost or missing parcels
Please check your parcel on arrival. If it arrives damaged, or the item is missing or not as ordered, contact us within 7 days of delivery with your order number and photos. If tracking shows no movement for 5 business days, or the parcel is marked delivered but you have not received it, let us know and we will open an investigation with the carrier and send a replacement or refund if the parcel is lost. All orders are sent fully insured.
Order cancellations
You can cancel your order free of charge at any time before it is dispatched by contacting us. Once an order has shipped, it can be returned under our Returns & Refunds Policy.
Questions?
Contact Ashleigh Maree Riddle (ABN 51 495 806 799), trading as GameCrate:
- Email: info@gamecrate.com.au
- Phone: +61 468 285 024 (Monday to Friday, 9:00am - 5:00pm Sydney time (excluding public holidays))
- Address: 46 Firth Heinz Rd, Pillar Valley, NSW 2462, Australia
- Online: contact form