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Terms & Conditions of Sale

Last updated: 8 November 2026

These Terms & Conditions of Sale apply to all purchases from gamecrate.com.au ("the website"), operated by Ashleigh Maree Riddle (ABN 51 495 806 799) trading as GameCrate, 46 Firth Heinz Rd, Pillar Valley, NSW 2462, Australia. By placing an order you agree to these terms. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

1. Products and descriptions

All products are brand new and genuine. We make every effort to describe and display products accurately, including colours, specifications and contents. Product images are for illustration; packaging may vary slightly from the image shown. Games display their Australian Classification Board rating. R18+ games may only be purchased by persons aged 18 or over, and by ordering an R18+ product you confirm you are at least 18.

2. Prices

  • All prices are in Australian dollars (AUD). We are not registered for GST, so no GST is charged.
  • Delivery charges are shown in the cart and at checkout before you pay. No other fees are added.
  • Prices may change without notice, but a change will never affect an order that has already been paid.
  • If a product is listed at an incorrect price due to an obvious error, we will contact you before dispatch and offer you the choice of proceeding at the correct price or a full refund.

3. Orders and acceptance

Your order is an offer to buy. We accept it when we send your order confirmation email after successful payment. We may limit quantities per customer (shown on the product page) to ensure fair access to high-demand products. If we are unable to fulfil your order (for example, a stock error), we will notify you promptly and give you a full refund.

4. Payment

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay, processed securely by Stripe. Payment is taken in full at the time of order, including for pre-orders. See Payments & Security.

4a. Customer accounts and welcome offer

  • You can shop as a guest or create a free account. You're responsible for keeping your password secure.
  • Welcome offer: registered customers receive 5% off the product price of their first paid order placed while signed in. The discount is applied automatically at checkout, applies to products only (not delivery), is limited to one per person and household, cannot be combined with other offers, has no cash value and cannot be applied retrospectively to earlier orders.
  • If a discounted order is refunded in full, the welcome offer is not reinstated unless we choose to do so.
  • We may cancel accounts or orders that misuse the offer (for example, multiple accounts created by the same person) and may change or end the offer at any time without affecting orders already placed.

5. Pre-orders

Pre-order release dates are set by publishers and manufacturers and may change. If a release date changes we'll notify you, and you may cancel for a full refund at any time before dispatch.

6. Delivery

We deliver within Australia only. Delivery methods, costs and timeframes are set out in our Shipping & Delivery Policy. Risk in the goods passes to you on delivery; title passes when payment has been received in full.

7. Returns, refunds and warranty

See our Returns & Refunds Policy and Warranty policy.

8. Use of the website

You must not misuse the website, attempt to gain unauthorised access, or use automated tools to place orders. We may cancel orders we reasonably believe are fraudulent or placed for resale in breach of quantity limits, with a full refund.

9. Liability

To the extent permitted by law (and subject always to the Australian Consumer Law), we are not liable for indirect or consequential loss arising from use of the website. Our liability for goods that are not of a kind ordinarily acquired for personal, domestic or household use is limited, where permitted, to replacing or repairing the goods or refunding the price.

10. Trademarks

PlayStation, PS5, PS VR2, DualSense and related marks are trademarks of Sony Interactive Entertainment Inc. Other product names are trademarks of their respective owners. GameCrate is an independent retailer and is not affiliated with or endorsed by Sony Interactive Entertainment or any other manufacturer.

11. Governing law

These terms are governed by the laws of New South Wales, Australia.

Questions?

Contact Ashleigh Maree Riddle (ABN 51 495 806 799), trading as GameCrate: