Free standard delivery Australia-wide on orders over $99 30-day change-of-mind returns Create an account & get 5% off your first order
0
  1. Home
  2. Policies
  3. Privacy Policy

Privacy Policy

Last updated: 8 November 2026

Ashleigh Maree Riddle (ABN 51 495 806 799), trading as GameCrate ("we", "us"), respects your privacy. This policy explains how we collect, use, store and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

  • Order information: name, email address, phone number, delivery and billing address, and the products you buy.
  • Payment information: payments are processed by Stripe. Your full card details are entered directly into Stripe's secure checkout and are never sent to or stored on our servers. We receive only limited details such as the card brand, last four digits and payment status.
  • Account information (if you register): name, email, phone, saved delivery address, marketing preference and order history. Passwords are stored only as a secure one-way hash. You can update your details or delete your account at any time from your account dashboard.
  • Enquiries and feedback: information you provide when you contact us or submit feedback.
  • Technical information: IP address, browser type and pages visited, collected through server logs and (if enabled) analytics and advertising cookies.

2. How we use your information

  • To process, deliver and support your orders, including sending order confirmations, invoices and shipping updates.
  • To respond to your enquiries, returns and warranty claims.
  • To prevent fraud and keep our website secure.
  • To meet our legal obligations, such as tax and accounting record-keeping.
  • To measure and improve our website and advertising (for example via Google Analytics / Google Ads), using aggregated data.

We will only send you marketing emails if you have opted in, and every marketing email includes an unsubscribe link, in accordance with the Spam Act 2003 (Cth).

3. Who we share it with

We never sell your personal information. We share it only with service providers who help us run the store, and only as needed:

  • Stripe — payment processing (Stripe privacy policy).
  • Delivery carriers (e.g. Australia Post, StarTrack, Aramex, CouriersPlease) — your name, address and phone number to deliver your order.
  • Email and hosting providers — to send emails and host our website.
  • Google — website analytics and advertising measurement, where enabled.
  • Government authorities where required by law.

Some of these providers may store data outside Australia (for example in the United States). We take reasonable steps to ensure they protect your information consistently with the APPs.

4. Cookies and local storage

Our shopping cart is stored in your browser's local storage on your own device — it is not a tracking cookie. If you sign in, we set a secure, essential session cookie that keeps you logged in for up to 30 days; it is not used for tracking or advertising. If analytics or advertising tools are enabled, Google may set cookies to measure visits and ad performance. You can block or delete cookies in your browser settings, and opt out of personalised Google ads at adssettings.google.com.

4a. Website analytics

To understand how our shop is used and improve it, we run our own first-party analytics on our server (no third-party tracking scripts are used for this). We record:

  • pages and products you view, searches you make on our site, items added to or removed from your cart, and checkout and purchase events;
  • how you arrived (the referring website and any campaign tags in the link, e.g. from Google or our ads), and when and how long you were on each page;
  • your device type, browser and operating system, and a shortened IP address (the last part is removed, so it doesn't identify your exact connection).

A first-party cookie (aue_v) with a random identifier lets us recognise a returning browser for up to 400 days. If you're signed in to your account, this activity is linked to your account so we can provide better service and, if you've opted in, relevant offers. We never record what you type into forms (such as passwords, card details or messages) through analytics. Analytics data is kept for up to 180 days and then automatically deleted. It is used only by us and is never sold.

Opting out: if your browser sends a Global Privacy Control or Do Not Track signal, we do not record analytics for you. You can also block or delete cookies in your browser settings.

5. Security and retention

Our website uses HTTPS encryption. Access to order data is restricted to authorised staff. We keep order records for as long as required by Australian tax law (generally 5 years) and delete or de-identify information we no longer need.

6. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us. If you have a privacy complaint, please contact us first and we will respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Changes

We may update this policy from time to time. The current version is always published on this page.

Questions?

Contact Ashleigh Maree Riddle (ABN 51 495 806 799), trading as GameCrate: