Accepted payment methods
All payments are processed in Australian dollars (AUD). The total shown at checkout includes delivery, and is the amount that will be charged. We are not registered for GST, so no GST is charged. There are no card surcharges.
How checkout works
- Review your cart and choose your delivery method — the delivery cost is shown before you continue.
- Click Secure checkout. You'll be taken to our checkout page hosted by Stripe, a PCI DSS Level 1 certified payment provider used by millions of businesses worldwide.
- Enter your delivery details and pay by card, Apple Pay or Google Pay.
- You're returned to our website with your order number, and a confirmation and invoice are emailed to you.
Security
- Our entire website is encrypted with HTTPS (TLS).
- Card details are entered directly into Stripe and are never transmitted to or stored on our servers.
- Stripe uses 3-D Secure (Visa Secure, Mastercard Identity Check) and machine-learning fraud detection to protect your payment.
Invoices
An invoice showing our ABN is emailed with your order confirmation. We are not registered for GST, so it is not a tax invoice and shows no GST. Need a copy or an invoice in your business name? Contact us.
Payment issues
If your payment was declined, please check your card details or try another payment method. If you were charged but didn't receive an order confirmation, contact us with the time of purchase and the email address used — we'll check it straight away.
Questions?
Contact Ashleigh Maree Riddle (ABN 51 495 806 799), trading as GameCrate:
- Email: info@gamecrate.com.au
- Phone: +61 468 285 024 (Monday to Friday, 9:00am - 5:00pm Sydney time (excluding public holidays))
- Address: 46 Firth Heinz Rd, Pillar Valley, NSW 2462, Australia
- Online: contact form