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Frequently asked questions
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Are your products genuine and brand new?
Yes. Everything we sell is brand new, genuine and factory sealed, and comes with the full manufacturer's warranty plus your rights under the Australian Consumer Law.
Are prices in Australian dollars? Do they include GST?
Yes, all prices are in AUD. We are not registered for GST, so no GST is charged. The delivery cost is shown in your cart before checkout, and nothing else is added.
How much is delivery?
Standard Delivery is $9.95 and FREE on orders of $99.00 or more. Express Delivery is $19.95. We deliver Australia-wide.
When will my order arrive?
In-stock orders placed before 1:00pm Sydney time on a business day ship the same day. Standard Delivery then takes 2-7 business days and Express 1-3 business days, depending on your location.
How do I track my order?
We email you a tracking number as soon as your order ships. You can also check status any time on our Track Order page using your order number and email.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay. Payments are processed securely by Stripe - we never see or store your card details.
Can I return something if I change my mind?
Yes - unopened items in their original sealed packaging can be returned within 30 days of delivery for a refund of the item price. Contact us first for a return authorisation.
What if my item is faulty?
Contact us with your order number and a description (photos or video help). We'll send a prepaid return label and arrange a repair, replacement or refund under the Australian Consumer Law.
How do pre-orders work?
Pre-order items show their release date. Payment is taken when you order and we dispatch so it arrives as close to release day as possible. You can cancel a pre-order for a full refund any time before it ships.
Why is there a limit per order on some products?
For high-demand items such as consoles we limit quantities per order so that more players get one at a fair price.
Will a PS5 bought from you work with my Australian PlayStation account?
Yes. The consoles we sell are Australian-compatible units with the correct local power plug. PS5 games are not region-locked.
Which SSDs work with the PS5?
The PS5 expansion slot supports M.2 2230-22110 PCIe Gen4 NVMe SSDs from 250GB to 8TB with a recommended read speed of 5,500MB/s or faster, and a heatsink (or the slot cover) must be fitted. All SSDs in our Storage category meet these requirements.
Do you ship internationally?
Not at this stage - we only deliver within Australia.
Can I get an invoice?
Yes. Your order confirmation email is an invoice showing our ABN. We are not registered for GST, so it is not a tax invoice and shows no GST.